Dear Fayaz,
As you are probably aware, we experienced a major problem with the server your website is hosted on.
I am writing you today to personally apologize for the prolonged downtime which you experienced. Please allow me to explain what happened.
- Yesterday (03/05/07) the RAID system of the server had a major filesystem problem. All attempts to fully repair the filesystem unfortunately failed.
- Due to problems with the filesystem we had to restore an older backup version.
The machine is now up and running again with all the data available to us through backups restored.
Our engineers are conducting a thorough review of the incident to prevent such problems from happening in the future.
Considering the amount of time our services were unavailable to you, we will credit one (1) month's hosting to your account in the next few days, which will result in the date of your next bill being pushed back one (1) month. Please note that any additional items, such as domains will continue their normal billing cycle.
We thank you for your understanding and your patience. If you have any questions, please feel free to contact us anytime.
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