Samsung = @ssholes
Printed From: 1CMM.net
Category: Public Forums
Forum Name: General Chat
Forum Discription: Talk about anything and everything
URL: http://www.1cmm.net/forum/forum_posts.asp?TID=1462
Printed Date: 18/July/2025 at 8:54am
Topic: Samsung = @ssholes
Posted By: Preach
Subject: Samsung = @ssholes
Date Posted: 03/September/2006 at 6:31pm
|
I recently purchased a SyncMaster 204B LCD monitor which included a $60 mail-in-rebate. I followed the rebate instructions perfectly; cutting the original UPC/serial number from the carboard box, provided a receipt from vendor, and completed the request form completely. So today I get an email from Samsung denying my rebate request. Reason? They say I did not include an original UPC/serial number from the packaging. The email also stated I could "appeal" the decision by submitting the original UPC/serial number. How the hell am I supposed to submit another original UPC/serial number when it was already included in the first rebate request?! So I called Samsung after receiving the rejection email, and some tech support guy answers and tells me he gets this kind of phone call all the time, and its completely common to receive a rejection email. I couldn't believe this guy was telling me it was common for customers to be rejected! Anyway, the "rebate department" won't be into work until Tuesday, so I will have to start my crusade again on Tuesday. I am willing to bet it is standard practice for them to deny a large amount, if not all, of rebate request claims. Most people would probably give up and move on after the intial rejection. I'm not giving up though. That is complete garbage. |
Replies:
Posted By: maxaris
Date Posted: 03/September/2006 at 7:03pm
|
I had the same problem with them for 2 of my old monitors, if you get high enough with their little chain of command they will give it to you.
------------- 
|
Posted By: razor851
Date Posted: 03/September/2006 at 7:55pm
We had the exact same problem when we bought a SyncMaster 213T. It's official that Samsung is an asshole company.  ------------- |
Posted By: Tybox
Date Posted: 03/September/2006 at 8:27pm
|
lol give em hell! ------------- |
Posted By: Interpol
Date Posted: 03/September/2006 at 9:34pm
|
I never understood the concept of a mail-in-rebate. I never expect to get my money back on those things. And even if I do, it's 6 weeks later, when I've totally forgotten about it. But congratulations on a great monitor. Service is sh*t, but the product is damn fine. ------------- |
Posted By: solitary00
Date Posted: 03/September/2006 at 9:40pm
|
That's the exact concept of a MIR. People forget, so they get even higher profit margins. Not to mention the ones they reject.. ------------- -bullet buffer- 
|
Posted By: Jbanicar
Date Posted: 04/September/2006 at 12:56am
|
Solitary was my mail in rebate, but he never fully delivered, if you know what I mean.
------------- 
|
Posted By: Fidelio
Date Posted: 04/September/2006 at 2:07am
|
i turned in two for some monitors i bought from them. first one, check came in about 2 weeks. second one took about 6 weeks for the check cause it was an identical product and i'm sure they were checking to make sure i wasn't trying to get a double rebate on the same product, but there wasn't any hitches, just took longer. my experience with samsung rebate was fine. fry's on the other hand never gave me rebates for about $80 worth. i hounded them bitches for weeks and never got a cent out of em. result: haven't been back to fry's since but have bought more than 3 grand worth of computer stuff that could have been bought from them. <3 Newegg ------------- 
|
Posted By: Preach
Date Posted: 04/September/2006 at 2:41pm
|
Just got off the phone with the "Samsung Rebate Center", and what a lesson in frustration that was. Guess where their call center for rebates is located? You got it, India. Now I don't care what country the person helping me is from, but when their native accent is so thick I can barely understand them, it gets quite frustrating. I'm straining to understand the detailed instructions this lady is giving me for resubmitting my rebate request, and I am trying my hardest to make sure I get everything perfectly written down as she is saying it. I must have said "can you repeat that?" about 20 times in the span of a 5 minute phone conversation with this lady. She was very polite, but the language barrier made it a brutal phone conversation. Long story short; I need to write down my serial number on a piece of paper along with my name, home address, and an ID number the lady provided and fax it to the resubmit department. What is more frustrating is the absolutely useless email support Samsung offers for their rebates. Each reply from Samsung in regards to my rebate is a standard copy and paste response from a completely retarded customer service rep. It is painfully obvious they don't even take the time to read what the customer typed out. They just copy and paste their pre-typed "f*ck you" response and click send. BLAH! ------------- |
Posted By: NaeBlis
Date Posted: 04/September/2006 at 2:49pm
I hope its more than a $100 rebate  ------------- Teh Nibblies 
|
Posted By: Preach
Date Posted: 04/September/2006 at 5:10pm
$60 rebate 
------------- |
Posted By: Preach
Date Posted: 18/October/2006 at 7:31pm
|
After a GIANT amount of @ss pain... the rebate finally got approved! Samsung is still a bunch of @ssholes though.  ------------- |
Posted By: NakataH
Date Posted: 18/October/2006 at 8:09pm
|
was it really worth all that effort? i havent a clue what a rebate is because AFAIK we dont use that stuff (although ask raik.. he has more life experience than me) ------------- |